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POLICIES

Terms & Condition

These Terms and Conditions (“Terms”) govern your use of the website operated by MERIN SYSTEMS (“we,” “us,” or “our”) located at https://merinsystems.in/ (the “Site”) and your purchase of any refurbished electronic products, including laptops, offered on the Site.

By accessing or using the Site, you agree to be bound by these Terms.

1. Product Sales and Availability

1.1 Product Condition

All products sold on the Site are refurbished electronics and are clearly marked as such. Refurbished products are pre-owned items that have been inspected, tested, and restored to full working condition. They may have minor cosmetic imperfections (e.g., scratches, dents) that do not affect functionality.

1.2 Product Specifications

We strive for accuracy in product descriptions, images, and pricing. However, due to the nature of refurbished goods, actual specifications (e.g., battery life, exact model year) may vary slightly. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

1.3 Inventory

All sales are subject to product availability. If a product you ordered is out of stock, we will notify you and offer an alternative or a full refund.

2. Pricing and Payment

2.1 Pricing

All prices are listed in  INR and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling charges, which will be added to your total order price during checkout.

2.2 Payment Terms

We accept payment via Credit Card, Debit Card, Net Banking, UPI. By providing payment details, you represent and warrant that you are authorized to use the designated payment method.

3. Shipping and Delivery

3.1 Shipping Locations

We currently ship to all over India.

3.2 Delivery Time

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the courier service, customs, or other factors outside of our reasonable control.

3.3 Risk of Loss

Risk of loss and title for items purchased from the Site pass to you upon our delivery to the carrier. If an item is damaged or lost during shipping, you must contact us within 2 days of the estimated delivery date so we can initiate a claim with the carrier.

4. Returns, Refunds, and Warranty

4.1 Limited Warranty

We provide a limited warranty on all refurbished products for a period of 6 months from the date of delivery. This warranty covers hardware failure, internal defects but excludes damage caused by misuse, accidents, liquid spills, software issues, or unauthorized repairs.

4.2 Return Policy

If you are not satisfied with your purchase, you may return the product within 2 days of delivery, provided it is in the same condition as received.

  • A restocking fee of 10% may apply to non-defective returns.

  • The product must be returned with all original packaging and accessories.

4.3 Refund Process

Refunds will be processed ands credited to the original method of payment within 3 – 5 business days after we have received and inspected the returned item.

4.4 Replacement/exchange Process

If any replacement / exchange required kindly contact us within 2 days of delivery and return the products. Post request you will get notified about the approval for replacement/exchange. 

If any replacement / exchange is approval the new item will get delivered to you within 3 – 5 working days from the date of approval.

5. Account Security

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, product names, and software, is the property of MERIN SYSTEMS or its suppliers and is protected by intellectual property laws. You may not use, reproduce, or exploit any content without our express written permission.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MERIN SYSTEMS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE OR THE PRODUCTS PURCHASED.

Our total liability to you for any damages, losses, and causes of action shall not exceed the amount paid by you for the product giving rise to the claim.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India

Any dispute or claim arising out of or relating to these Terms or the breach thereof shall be settled by binding arbitration in India.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms.


Privacy Policy

1. Introduction

Welcome to MERIN SYSTEMS (“we,” “our,” or “us”). We operate the website https://merinsystems.in/ (the “Site”) and are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or purchase our refurbished electronic products.

By accessing or using the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Data”).

A. Information You Provide to Us

This information is voluntarily provided by you, typically when you place an order, register an account, or contact customer service.

  • Identity and Contact Data: Name, email address, shipping address, billing address, and phone number.

  • Transaction Data: Details about the refurbished products you have purchased, order number, and payment information (note: we do not store full credit card details; these are securely handled by our third-party payment processors).

  • Account Data: Username, password, purchase history, and product preferences.

  • Communication Data: Content of any emails, chat messages, or other communications you send to us, including inquiries related to product condition, warranty, or returns.

B. Information Collected Automatically (Usage Data)

When you browse our Site, we automatically collect data about your device and usage patterns.

  • Log and Device Data: IP address, browser type, operating system, device model, time zone setting, and internet service provider (ISP).

  • Usage and Tracking Data: Pages viewed, products searched for, referral source, how long you spent on a page, and other activity on the Site, collected via cookies and similar technologies (see Section 5).

3. How We Use Your Information

We use the collected information for the following primary business and commercial purposes:

  • To Process and Fulfill Orders: To process your payment, confirm your order, and ship your refurbished electronic products (e.g., sharing your address with the courier).

  • To Provide Customer Support: To respond to your inquiries regarding product warranties, returns, technical support, or general questions.

  • To Manage Your Account: To maintain your user account, track your purchase history, and enable you to manage your settings.

  • For Personalization: To personalize your shopping experience, suggest relevant refurbished products, and understand your preferences.

  • For Marketing and Promotions: To send you newsletters, special offers, and information about new products or services (where you have consented or based on our legitimate interests).

  • For Security and Fraud Prevention: To protect the Site, our customers, and our business from fraudulent transactions and unauthorized access.

  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes (e.g., tax or warranty obligations).

4. Sharing Your Personal Information

We share your Personal Data with third parties only in the following circumstances:

  • Service Providers: We engage trusted third-party companies to perform functions on our behalf. This includes:

    • Payment Processors: To securely handle payment transactions.

    • Shipping and Logistics: To deliver your purchased items.

    • Data Analytics Providers: To help us understand site usage and improve our services.

    • Cloud Hosting Providers: To store our data securely.

  • Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of our company, our customers, or others.

  • Business Transfers: In the event of a merger, sale of assets, or acquisition, your Personal Data may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect Usage Data and enhance your experience.

  • Cookies: Small text files placed on your device to store data that can be recalled by a web server in the domain that issued the cookie. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

  • Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. However, if you do so, the functionality of the Site may be limited.

6. Data Security

We implement reasonable technical and organizational measures to protect the security of your Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of your data transmitted over the Internet.

7. Your Data Rights

Depending on your location and applicable law (such as GDPR or CCPA), you may have the right to:

  • Access: Request copies of your Personal Data held by us.

  • Rectification: Request correction of inaccurate or incomplete Personal Data.

  • Erasure (Deletion): Request the deletion of your Personal Data, subject to certain exceptions (e.g., needing the data to complete a transaction or comply with law).

  • Object/Opt-out: Object to the processing of your Personal Data for direct marketing purposes. You can opt-out of marketing communications by clicking the “unsubscribe” link in any marketing email.

To exercise any of these rights, please contact us using the details in Section 9.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.


Shipping Policy

All the items will get delivered to your registered address within 3 – 5 working days from the date of order.